Overview
At EN ROUTE DESIGNS, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a straightforward refund process in accordance with the terms outlined below.
Eligibility for Refunds
To be eligible for a refund, your item must meet the following criteria:
- It must be unused and in the same condition that you received it.
- It must be in the original packaging.
- It must be returned within [insert number of days, e.g., 30 days] from the date of delivery.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards.
- Personalized or custom items.
- Items marked as final sale.
How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Email us at support@enroutedesigns.com to initiate the refund process. Please include your order number and the reason for your return.
- We will provide you with instructions on how to return your item.
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Refund Process
If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount, unless the return is a result of our error (e.g., you received an incorrect or defective item).
Exchanges
If you would like to exchange an item for a different size or color, please follow the same process as outlined above. We will process your exchange based on the availability of the item you wish to exchange.
Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our refund practices.
Contact Us
If you have any questions regarding this Refund Policy, please contact us at support@enroutedesigns.com.
